TCOB - Health, Safety & Fire Signs

Tel: 0118 978 5333        Fax: 0800 066 4195        Email: sales@tcob.co.uk

Ordering Information
Whilst the quickest and easiest way for you to place orders and for us to handle them is via the online shopping cart, we appreciate that this is not always possible or desirable. If you're not comfortable using the online shopping cart or paying online, not a problem, we can process credit/debit card orders manually as well - Simply email, fax or phone your order through and we can take your card details from you, and process through our secure PayPal merchant terminal.

Credit Accounts
For publicly funded organisations we recognise that a corporate credit card isn't always available. We are glad to accept Official Purchase Orders and offer credit facilities to public organisations such as:

• Schools, Colleges and Universities
• Local and Central Government Bodies, Departments, Buildings and Services
• Charities

As a rule, credit accounts are only offered to the above organisation types and our trade customers, so if you wish to place an order but not via the online shopping cart, then please email or fax your requirements and we can issue a Pro-Forma invoice for you to pay against, with your signs being despatched on receipt of payment.

If you are unable to buy online or against a proforma and wish to be considered for a credit account, then please fax or email your order along with company details to us and we will consider your request for a credit account.

Cheque Payments
If you do not need to raise payment against a proforma invoice and wish to post a cheque payable to TCOB then we suggest you you still use the "ADD TO CART" facility, but simply print this out and send with your cheque as delivery and VAT will be calculated for, any available discounts will be applied, and of course it tells us the signs you want without the need to type out an official purchase order.

Delivery
Most of the items we supply are either stock items, or deliverable within 3-4 days from order date, for example where a large number of a particular item require more units to be manufactured.

Postage and packaging costs are calculated in relation to the shopping cart value with a minimum charge of £3.95. Depending on order value, Royal Mail 1st Class, 1st Class Recorded, Next Day Special Delivery or Parcel Force services will generally be used. When your order has been received we will contact you by email or phone to confirm the estimated delivery date.

If delivery of your order is time critical, such as next day, then we suggest contacting us, firstly to confirm this is possible, and secondly a higher delivery charge may apply. Next day delivery is most likely to be achieved where orders are placed before 1.00pm.


Stock, Delivery and Order Enquiries
Where possible, email enquiries are welcomed to info@tcob.co.uk, so if you are able to email your enquiry to us then we will be able to call you back with the information to hand at a convenient time, but if you want to call us, the number is 0118 978 5333.